Ruida Inquiry Center

We respond to regular inquiries within 1 hour, and urgent inquiries within 30 minutes. Complex cargo or special routes may require more time for calculation, and we will inform you of the expected time in advance.

Standard quotes are valid for 7 days, air freight quotes may be 3 days due to limited space. If you need to extend the validity, please confirm with customer service.

The quote includes basic fees such as freight, fuel surcharge, and security fee. Customs clearance, storage, delivery and other additional services will be listed separately, with no hidden fees.

After shipment, we will provide you with a tracking number, and you can track in real-time through our website. Meanwhile, your dedicated customer service will regularly update you on shipment status.

We recommend purchasing cargo insurance. In case of damage, please take photos immediately upon receipt and contact us within 24 hours. We will assist you with the claim process.